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Customer Service Specialist

Position: Customer Service Specialist – Gus Stop

Status: Hourly

Department: Convenience Store Operations

Reports To: Store Manager

Date Revised: March 2022

Position Summary:

The Customer Service Specialist must be energetic and enthusiastic who enjoy meeting people and working in a fast-paced environment. Customer Service Specialist will perform a variety of duties related to our operations and may assist with POS operation so it’s very important to be flexible and to enjoy working with others.

STANDARDS OF PERFORMANCE: It is GF Buche Company’s belief that to fulfill the responsibilities of Customer Service Specialist, the following results must be met and maintained:

  • Takes initiative in completing additional projects or assignments
  • Takes initiative in delivering on our Core Values to our customers
  • Team Player

ESSENTIAL DUTIES & RESPONSIBILITIES: include the following. Other duties may be assigned:

  1. Friendly and outgoing; willing to help customers and resolve complaints.
  2. Enjoys being busy; is self-motivated; able to multi-task; moves quickly to provide fast service.
  3. Is dependable and punctual.
  4. Process customer transactions. Participates in suggestive selling to customers.
  5. Follows cash control procedures and cash drops; safeguards cash; completes shift reports.
  6. Clean store interior and exterior including sweeping, mopping, wiping, pick-up litter, clean and sanitize rest rooms.
  7. Stock shelves, coolers, displays both inside and outside.
  8. Follow guidelines for preparing food; operate food equipment. Follow food sanitation guidelines. Monitors safe temperatures; records waste.
  9. Maintains and follows safety procedures including fuel dispensing.

Knowledge, Skills & Abilities:

  1. Great Customer Service and interpersonal skills.
  2. Previous experience in retail environment preferred.
  3. Able to communicate effectively with customers, employees, vendors and management.
  4. Able to read, write, hear, clearly speak and understand the English language.
  5. Able to perform basic math calculations to make correct change to customer and accurately complete shift reports. Good accuracy and attention to detail. Able to multi-task.

Job Specifications:

High School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience. Minimum of one (1) year of experience in a retail setting preferred.

Certificates, Licenses, Registrations:

Valid Driver’s License and/or consistent transportation to work

SERV Safe® or Prometric/NEHA Certification – Preferred

Work Environment/Physical Activities:

  1. Able to carry, push/pull, reach and lift up to 50 pounds alone. Carry out trash containers and lift to place in outside bin. Occasional use of step ladder. Occasional bend, kneel, stoop, squat and reaching over shoulder height.
  2. Prolonged walking or standing for up to 8-10 continuous hours including but limited to a concrete or tile surface.
  3. Able to sweep/mop and maintain interior/exterior lots/grounds and equipment; shovel snow.
  4. Able to work alone and/or with others; work evenings, weekends and holidays.
  5. Able to enter and work in freezer and coolers at temperature of 10 degrees up to 30 minutes at a time.
  6. Able to tolerate exposure to gasoline fumes and cleaning products.

A Career with Benefits:

Health, Dental & Vision PTO, Holiday & Birthday Pay

AFLAC Promotions

401k-Retirement Promotions New Pay Advance

Life Insurance Scholarship Promotions Food & Fuel Rewards

Note: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills associated with the position.

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